TERMS & CONDITIONS
- Please only arrive at the time of your appointment.
- To secure your appointment slot, we require a £50 deposit at the time of booking. This amount is fully deducted from the final price of your treatment on the day of your visit.
- By completing your booking, you securely store your card details on file via our secure payment gateway and explicitly authorise Fierce Face Skin Clinic to charge this card.
- You can freely cancel or reschedule your appointment up to 48 hours before your scheduled start time.
- If you cancel or reschedule with less than 48 hours’ notice, you will forfeit your £50 deposit.
- If you cancel or reschedule with less than 24 hours’ notice, we will charge 100% of the treatment cost to the card on file. The same charge applies if you do not attend your appointment.
- We understand that exceptional circumstances can arise, and any waiver of these fees will be at the clinic’s discretion.
- Please arrive on time for your appointment. If you are running behind schedule, we will do our best to accommodate you, but we may have to adapt the treatment to the shortened time. If the delay is beyond 10 minutes, it may be necessary to reschedule.
- If you arrive too late for us to safely carry out your treatment within the remaining appointment time, this will be treated as a late cancellation and 100% of the treatment cost will be charged.
- We reserve the right to decline any client if we believe it is in their or our best interest.
- When booking with us, you agree to receive essential, appointment-specific alerts (including confirmations, receipts, and automated email reminders) via our third-party scheduling system.
- Upon booking a treatment, please complete your pre-treatment questionnaire. We will complete a consent form in the clinic before starting the treatment. This is really important as it allows our clinical team to review everything in advance and make sure your treatment can safely go ahead.
- If the questionnaire hasn’t been completed before you arrive and we identify something during your appointment that means we’re unable to treat you that day, the appointment will still be chargeable in line with our cancellation policy. Completing your questionnaire in advance gives us the opportunity to flag anything beforehand
- Please inform us if you are pregnant or have an underlying medical condition so we can give you the best advice on the suitability of treatments. Any medication being taken at the time of treatment will also need to be made clear.
- The client’s responsible for ensuring that he/she provides us with all relevant medical details before each treatment. We will not be liable for any damage due to the client’s failure to disclose such details.
- Please do not use exfoliating acids, retinol or any other resurfacing products 2-3 days before your treatment.
- Please do not use a sunbed or have been exposed to strong UV for at least five days prior to most treatments.
- For laser treatments, do not use fake tan for fourteen days before the appointment, and no substantial UV exposure for 30 days. Do not use exfoliating acids, retinol or any other resurfacing products for 5 days prior to the appointment
- Treatments can only be performed on adults over the age of 18. We can offer certain treatments to anyone aged 14-18, but they will require the consent of a parent or guardian.
- We retain the right to refuse treatment where it is not in the best interests of the patient from a medical ethics perspective - this may well not match with the patients wishes.
- We do not store credit or debit care information or share customer details with any third party.
